Refund policy

Return, Exchange & Refund Policy

At Naira Silver, every piece of jewelry is crafted in certified 925 sterling silver and inspected for quality before it leaves our workshop. We want you to love your jewelry with complete confidence. If something is not right, our return and exchange policy is designed to be clear, transparent, and fair.

1. The 7-Day Return & Exchange Window

We offer a 7-day return and exchange window starting from the date of package delivery as confirmed by our courier tracking.

To be eligible for a return or exchange, your item must meet the following criteria:

  • The jewelry must be completely unworn, undamaged, and free of signs of wear, perfume, or cosmetic residue.

  • The item must be in its original packaging (including the signature Naira jewelry box and pouch).

  • The Certificate of Authenticity and all original product tags must be intact and enclosed.

  • Any promotional gifts or accessories included with the purchase must also be returned if the order total after the return falls below the qualifying threshold.

2. Non-Returnable & Final Sale Items

For safety and hygiene standards, certain items cannot be returned or exchanged unless they arrive defective or damaged in transit:

  • Pierced Jewelry: Earrings and nose pins cannot be returned due to hygiene regulations.

  • Custom & Engraved Pieces: Personalized or made-to-order items are crafted specifically for you and cannot be returned.

  • Items Marked Final Sale: Promotional or clearance items explicitly designated as "Final Sale" on the product page.

3. Transit Damage, Defects & Missing Items (Unboxing Video Requirement)

We take extreme care in packaging your orders in tamper-evident security parcels.

  • If the outer courier package appears damaged, torn, or tampered with at the time of delivery, please do not accept it from the courier executive.

  • In the rare event that an item arrives broken, defective, or missing from the package, you must notify us within 48 hours of delivery.

  • Mandatory Requirement: A clear, uncut, 360-degree unboxing video showing the sealed outer courier parcel being opened and the product inspected is required to process any claims regarding transit damage, wrong items, or missing pieces.

4. Resolution Options: Exchange, Store Credit & Refunds

When initiating an eligible return, you can choose from the following options:

  • Free Exchange: Swap for a different size, length, or design of equal or greater value with zero reverse pickup fees.

  • Store Credit: Receive 100% of your order value as a Naira Silver Store Credit (valid for 12 months) with zero reverse shipping deductions.

  • Bank Refund: Return the item for a payout back to your payment source. For bank refunds, a nominal reverse logistics fee of ₹100 will be deducted from the total refund amount to cover return freight handling.

5. How to Initiate a Return or Exchange

  1. Submit Request: Send an email to nairasilver.com@gmail.com or message our official WhatsApp support at +91 70411 60168 within 7 days of delivery. Include:

    • Your Order ID (e.g., #NS1024925)

    • Reason for return/exchange

    • Clear photographs of the piece and certificate (or unboxing video for damage claims).

  2. Pickup Scheduling: Once approved, our courier partner will attempt a reverse pickup from your original delivery address within 2–3 business days.

  3. Packaging: Securely place the item inside its original jewelry box and pouch, and hand it over to the courier executive.

6. Refund Processing & Timelines

Once your return arrives at our facility, it undergoes quality inspection within 24–48 hours:

  • Prepaid Orders (Cards, UPI, Net Banking): Refunds are credited directly back to the original payment method within 5 to 7 business days after inspection approval.

  • Cash on Delivery (COD) Orders: Because we cannot refund cash, our team will share a secure payout link via SMS/WhatsApp to your registered details where you can enter your verified UPI ID or Bank Account (matching the billing/shipping name) for a direct transfer within 3 to 5 business days.

7. Order Cancellation Policy

You may cancel an order before it has been dispatched from our fulfillment facility by contacting customer support immediately. Once an order is handed over to the courier and a tracking link is generated, it cannot be canceled; it must be received and processed through the standard return workflow.

Customer Support & Grievance

  • Email: nairasilver.com@gmail.com

  • WhatsApp / Phone: +91 70411 60168

  • Operating Hours: Monday – Saturday | 10:00 AM – 7:00 PM IST

  • Registered Address: Naira Silver (Operated by Zaverat Jewellers), Ahmedabad, Gujarat, India